FAQS

I forgot an item at the hotel, what should I do?

Contact the hotel to search the ‘Lost and Found’.

How can I make special requests?

Contact the hotel and indicate your request for conditions.

Does the hotel have a gym?

Yes, the hotel has a gym.

What are the opening hours of the spa and gym?

SPA and health club services are open from 07:00 to 22:00 on weekdays and from 08:00 to 22:00 on public holidays and weekends.

Is there a charge for access to the spa?

Yes, please contact the hotel for more information.

Does the hotel have special offers?

Click on the ‘Offers’ tab to find out about special offers

Does the hotel have a mobile app?

Yes, the hotel has a mobile app.

Is the app available on all devices?

Yes, the app is available on all devices.

Do I need to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

Does the hotel have a lobby and public areas?

Yes. The hotel has public areas and a lobby.

Does the hotel have a swimming pool?

Yes, it has an outdoor and indoor swimming pool.

Are there any smoking areas in the hotel?

Smoking is only permitted in outdoor spaces, such as terraces or balconies.

Does the hotel have a private car park?

The hotel has a car park for guests.

Is there a car park fee?

Yes, there is a car park charge.

Can I leave my luggage at the hotel before check-in and/or after check-out?

Yes, all our hotels have a space where guests can store their luggage before check-in and after check-out.

Do the rates include access to the swimming pool?

Yes, all rates include access to the swimming pool.

Can I use the spa services without staying at the hotel?

Yes, you can enjoy the spa services without staying.

Are pets allowed in the hotel?

Yes, 1 pet is allowed per room with a maximum weight of 20kg.

Does the hotel have meeting rooms?

Yes, the hotel has several rooms for meetings and/or events.

Does the hotel cater for weddings?

Yes, the hotel can cater for weddings. For more information, please contact reception.

Is there a lift?

There are lifts to all floors for guests only.

Are there any chargers for electric cars?

Yes, universal chargers for electric cars are available at an additional cost.

Is there Wi-Fi service in the hotel (including in the rooms)?

Yes, broadband internet connection (wi-fi system).

Does the hotel have laundry and ironing service?

Laundry and ironing services are available on request.

What activities can be booked at reception?

There are activities you can do in our city. Please contact reception.

Is there a babysitting service?

Yes, the hotel has a babysitting service on request.

How does the lost and found service work?

Once you have confirmed that you have lost your parcel, you will be asked to send an e-mail with the full address and we will forward it to the courier to arrange the delivery.

Does the hotel have a loyalty programme?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels in the group?

You can find information on more Hoti Hoteis hotels here: https://www.hotihoteis.com/hotel-portfolio.